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Return and Refund Policy

Last updated: 20/07/2025

Thank you for shopping with Carole Topin.

If you are not fully satisfied with your purchase, we’re here to help. Please review the policy below for information about returns, cancellations, and refunds.

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Interpretation and Definitions

 
Interpretation

Words with capital letters have meanings defined under the conditions outlined below. These definitions apply regardless of whether the terms are singular or plural.

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Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual using the website or the legal entity on whose behalf the user is acting.

  • Company refers to Carole Topin.

  • Website refers to Carole Topin, accessible from https://www.caroletopin.com.

  • Goods refers to the items available for sale on the Website.

  • Orders means a request by you to purchase Goods from us.

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Order Cancellation Rights

You have the right to cancel your order within 14 days of receiving the goods, without providing a reason.

The cancellation window closes 14 days after the day you — or a third party you appointed (other than the carrier) — takes possession of the goods.

To cancel an order, please notify us clearly in writing. You can reach us at:
📧 info@caroletopin.com

We will refund your payment within 14 days of receiving the returned goods, using the same payment method you used for the order. No additional fees will be charged for the reimbursement.

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Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The goods were purchased within the last 14 days

  • The goods are unused and in their original packaging

  • The goods are not damaged

  • You provide a receipt or proof of purchase

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Items Not Eligible for Return:

  • Customized or personalized items

  • Perishable goods or items with an expired return window

  • Items unsealed after delivery that cannot be returned for health or hygiene reasons

  • Goods that are inseparably mixed with other items after delivery

We reserve the right to refuse returns that do not meet these conditions.

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Returning Goods

You are responsible for the cost and risk of returning items to us. Please send returns to:

[Insert Return Address or specify “Contact us before returning any items”]
📧 info@caroletopin.com

We recommend using a trackable and insured shipping service. We cannot guarantee a refund without receiving the goods or proof of return delivery.

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Gifts

If the item was marked as a gift and shipped directly to you, you will receive store credit in the form of a gift certificate once the return is received.

If the item was not marked as a gift, or the order was shipped to the original purchaser, the refund will be issued to the original purchaser.

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Contact Us

If you have any questions about our Return and Refund Policy, please feel free to contact us at:
📧 info@caroletopin.com
🌐 www.caroletopin.com/contact

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